Journal
Work without carrying it all in your head.
Ideas on context, productivity, AI, and building work that feels lighter.
July 31, 2026
What Your Best Reps Do Differently (It's Not Hustle)
The top performer on the team usually isn't working the most hours. They've just stopped losing anything they've already learned about their accounts. That difference compounds.
Read the piece →July 29, 2026
Territory Management Is a Memory Problem
For field and medical device reps, the hardest part of a territory isn't the driving. It's holding dozens of parallel relationships in your head well enough that none of them feel neglected.
Read the piece →July 27, 2026
The Meeting You Walk Into Cold
Meeting prep shouldn't be an archaeology project. Why relationship-driven work keeps forcing you to reconstruct history you already knew once, and what it would take to just walk in knowing it.
Read the piece →July 25, 2026
The Follow-Up You Meant to Send
You didn't forget because you didn't care. You forgot because the promise lived in your head instead of in a system that would hold it for you. Here's why that keeps happening, and what it costs.
Read the piece →July 23, 2026
Why Your CRM Doesn't Know What Happened Last Time
Your CRM has a record of the meeting. It doesn't have the meeting. For relationship-driven work, that gap is where all the actual risk lives.
Read the piece →July 20, 2026
Never Drop the Thread: Why Relationship-Driven Work Keeps Breaking
Account management, field sales, and customer success don't fail because people work poorly. They fail because the thread connecting one conversation to the next keeps getting dropped, and someone has to notice.
Read the piece →July 12, 2026
The Hidden Cost of Context Switching
For field sales and account management teams, the most expensive part of a fragmented workday isn't switching between apps. It's rebuilding the context you lost.
Read the piece →July 8, 2026
Stop Carrying Your Work Around in Your Head
For account managers, field sales, and customer success teams, work doesn't get harder because there's more of it. It gets harder because there's more to remember.
Read the piece →A calmer way to stay on top of relationship-driven work.
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